We take customer privacy seriously and will endeavour to be respectful of your privacy regarding any information provided to Traceworks Dance.
At Traceworks Dance we want to be transparent about why we need the personal details we request when you engage with us and how we will use them.
Traceworks Dance is committed to protecting the personal data that we collect and process about you. We aim to be clear and transparent and not do anything you wouldn’t reasonably expect. We do this by ensuring you are provided with an explanation about how Traceworks Dance collects and processes the information you provide us with, or that we collect about you, whether online, via phone, email, in letters or in any other correspondence or from third parties.
We collect and use personal data to ensure that we can manage our relationships with our customers, and to better understand how we can meet and exceed our customers’ expectations.
Please read this policy carefully, along with our Terms & Conditions (www.traceworks.co.uk/terms-and-conditions) to understand how we collect, use and store your personal information.
1. Who we are
2. Where Traceworks Dance collects its information from
3. What information Traceworks Dance may collect about you
4. How Traceworks Dance will use the information we collect
5. How Traceworks Dance will update your information
6. Where Traceworks Dance will disclose your details to anyone else
7. How to access, correct or delete your information
8. How we keep your data safe
9. How long we store your data for
10. Contacting us
11. Further information
We may update this policy from time to time without notice to you, so please check it regularly.
1. WHO WE ARE
Traceworks Dance is a business partnership directed by Julian Lewis & James Aiden Kay based in London, UK. The business carries out a range of activities including the production of live dance performances, creative projects and educational opportunities such as classes and workshops for community members.
2. WHERE DO WE COLLECT INFORMATION FROM?
We collect information in the following ways:
Information you give us
We collect information about you when you engage with us in a variety of ways including our website, social media channels, email, phone and face-to-face. We may also collect information about you through our collaborators and partner organisations if you have given them your consent to pass the information onto Traceworks Dance.
Information in the public domain
We may obtain some information from publicly available sources such as open postings on social media including Facebook, Twitter, Instagram and the internet.
Information we get from your use of our website and online information
Cookies are small pieces of data stored on a website visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
Our website is hosted by Wix.
To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to our website)
To monitor and analyse the performance, operation and effectiveness of Wix's platform.
To ensure their platform is secure and safe to use.
Please contact us if you would like more information about the cookies that Wix places on our website.
We use Google Analytics to help us get visitor and traffic statistics, and therefore improve our website. This service collects information such as the number of visitors to the site, which pages they visited and whereabouts they visited the site from. This information is anonymous and cannot be used to identify you personally.
When visiting our website your browser may receive cookies from third-party websites. When you visit a page with content embedded from, for example, Facebook, Twitter, Instagram, YouTube or Vimeo, you may be presented with cookies from these websites. Traceworks Dance accepts no liability for any misuse of your personal information by third parties as this is outside our control.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings. Please note this may impact your experience of using the website.
3. WHAT INFORMATION DO WE COLLECT?
The types of personal information that Traceworks Dance collects may include:
Your name, gender, date of birth and information about any medical conditions, allergies or access requirements you may have;
Your child’s name, gender, date of birth, information about any medical conditions, allergies or access requirements they may have (if your child is involved in any of our activities for children and young people);
Your contact details (address, email, phone number);
Photographs and video footage
In some circumstances, the personal information that Traceworks Dance collects may include information that is considered “sensitive data”. This may include personal information regarding gender for example. Where this information is collected, we will inform you, so you know why it is needed.
4. WHAT MIGHT WE DO WITH YOUR DATA?
When you have purchased our services, registered on our website or worked and interacted with us we may use your information to:
Provide you with the services, products or information that you asked for, as well as information about other services, products or information we think might interest you where you have consented to being contacted;
Keep a record of your relationship with us and record the contact we have with you; and,
Ensure we know how you prefer to be contacted.
Tools may be used to improve the effectiveness of Traceworks Dance communications with you, including tracking whether you open the emails we send you and which links you click within a message.
Photographs and video footage are collected to support our work in several ways. For example, to assist our work in dance rehearsals and for promotional purposes.
5. HOW WE UPDATE YOUR INFORMATION
We review our records to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change. It is important that we keep your personal data as up to date as possible, so we may contact you from time to time to confirm this.
6. WHO MIGHT WE SHARE YOUR INFORMATION WITH?
We are committed to protecting your data and therefore it will never be disclosed or sold to external organisations.
7. HOW TO ACCESS, CORRECT OR DELETE YOUR INFORMATION
Under the General Data Protection Regulation 2016 you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email email@example.com or write to us at The Co-Directors, Traceworks Dance, 13 Woolven House, Coleraine Road, Blackheath, London, SE3 7NY.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
If you do not want to remain on Traceworks Dance lists and would like us to remove your name from our database, please contact us to let us know. Please address all your requests, by email or mail, to The Co-Directors. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.
8. HOW WE KEEP YOUR DATA SAFE
We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us and our network is protected and monitored.
Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.
9. HOW LONG WE STORE YOUR DATA FOR
We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you information we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.
10. CONTACTING US
If you have any queries about this policy or any complaints regarding the administration of the policy, please contact The Co-Directors on +44(0)7434784819 or email firstname.lastname@example.org.
11. FURTHER INFORMATION
The laws governing how your personal data can be used are:
General Data Protection Regulation 2016
You can also contact the Information Commissioner’s Office at ico.org.uk to find out more or report a concern. They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store and use your information appropriately and don’t do anything you wouldn’t expect us to.